FAQ

HOW TO ORDER

1. Discount Codes

2. Confirm order

3. Why didn't I receive my order confirmation email?

4. registration

5. I am unable to insert a product into my cart

6. Slowdowns on the site

7. Put in the cart

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1. Discount Codes

The codes will guarantee a discount on the items purchased at the time of checkout

The codes will be active from 00:00 in the morning until 23:59, they may be subject to variations.

2. Confirm order

  • On the cart page you will see a summary of all your data, and where you deem it necessary, you can edit it.

  • Click on "Confirm" to complete the purchase.

3. Why didn't I receive my order confirmation email?

Given the high amount of orders we receive during Black Friday Week or during special promotions, the system will take longer than usual to send all the order confirmation emails. In case you don't receive it right away, don't worry. It could have ended in SPAM. Check your mail account.

4. registration

To proceed with the purchase it is not necessary to be registered, but it is an option that will guarantee you the sending of newsletters and updates. If you already have a Mecanico.it account, simply enter the email address and password chosen at the time of registration.

  • Is it your first purchase on Mecanico.it? You simply have to register: a form will appear in which to indicate your data.

  • Enter your email address and create a password that will allow you to access your Mecanico.it account.

  • Enter the address to which you wish to receive your parcel.
5. I am unable to insert a product into my cart
  • Use Internet Explorer 8 and 9
    • Click on Tools.
    • Choose the Internet Options menu.
    • Click on the Security item.
    • Click on the "Security level in this area" menu and choose the lowest level.
    • Click on Customize the layer (bottom right).
    • Choose "Enabled" for Active scripting and Java applets scripts.
    • Click on OK.
    • Click OK again on the Internet Options menu to validate the changes.
    • Close your browser and restart it to activate the changes.
  • Use Mozilla Firefox
    • Click on Tools.
    • Choose the Options menu.
    • Click on Content.
    • Check the Enable JavaScript and Enable Java entries.
    • Enable Java OK.

6. Slowdowns on the site

Given the amount of visitors during Black Friday Week or during special promotions, our site may be slowed down. Don't be alarmed everything will work properly, it will only take a little extra time in some cases.

Tip: Given the possibility of slowdowns on the site and making the purchase, we advise you not to wait until the last moment to make your purchases because the period of validity of the discount code may end before you can finish the procedure.

7. Put in the cart

After choosing the product, on the same page select the size (by clicking on it) and insert it in the cart by clicking on "Add to Cart".

From here you can start the order by clicking on "Proceed" o "Back" to go back to shopping and add other products to the cart.

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